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Cancellation & Refund

  • If you are purchasing a Course, Workshop or Goods as a consumer:

  • you have the right to cancel this agreement within 14 days of the date of this agreement by emailing us at caroline@carolinemalone.co.uk or by using the form of cancellation annexed to this agreement at Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this Contract; and

  • notwithstanding paragraph (a) above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in such paragraph and you acknowledge that you will lose your cancellation rights in relation to such digital content; and

  • in relation to the provision of any additional services under this Contract:

  • you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed; and

  • if you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

  • ANNEX 1

  • MODEL CANCELLATION FORM

  •  

  • To Caroline Malone of 3, CT10 1PF, caroline@carolinemalone.co.uk ,

  • I/we* hereby give notice that I/we* cancel my/our* contract of sale for the supply of the following services:

  • ………………………………………………………………………………………………………………………………………

  • Ordered on ………………………………………………………………………………………………………

  • Name of consumer ………………………………………………………………………………………………………

  • Address of consumer ………………………………………………………………………………………………………

  • Signature of consumer ………………………………………………………………………………………………………

  • Date ………………………………………………………………………………………………………

  • [* delete as appropriate]

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Refunds Please see our Terms and Conditions for cancellations. We will also accept returns on faulty goods. We expect you to email caroline@carolinemalone.co.uk or call us 07482721191 immediately letting us know your goods are faulty or damaged. If you have returned the Products because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. They must be packaged appropriately and you must get a receipt for your return to us. Address supplied on request to refund. 

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